Bytes Ltd.
Store Manager
Bytes Ltd.
23 High Street
Cottingham
Birmingham
B28 6YU
October 21, 2009
20 Dawncraft Avenue
Kingsley
Birmingham
B32 5TR
Dear Sir or Madam:
I am writing to you, as a response to your letter of complaint. I apologize for the attitude our Deputy Manager used when you spoke over the phone and that if you ever have any complaints again I, myself, will take care of them. This issue shall be solved straight away. I understand how upset you must have been and promise that it shall not happen again.
As the manager of Bytes Ltd. I will provide you with a 50% discount off your next purchase if you chose to use our store again. I assure you that none of our employees will use that attitude again; also we will talk to our Deputy Manager and make sure she treats all our customers fairly when mistakes and complaints are made. Again we are truly sorry for the inconvenience this caused you.
Sincerely,
Emily Howley
Manager.
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